• South Lodge, Worth Park Avenue, Pound Hill, Crawley, RH10 3DE thesalonreception@gmail.com+44 01293 530995

Denise
Salon Owner

With over 20 years’ experience in the nail and beauty industry, Denise thrives on providing the best beauty salon in Sussex. Denise worked the nail desk for over 12 years, studied beauty, worked as a freelance nail technician on films and was an educator for Creative Nail Design for 5 years.

Her first salon opened in 2004, based in Manor Royal and the second salon was born in 2014, based in Pound Hill. Denise somehow juggles salon life, business management and her four children, she is lucky to have a great team, a beautiful salon and such loyal clients.

Karen
Salon Manager

Working in the beauty industry for over 10 years, Karen has a wealth of experience, matched with impeccable customer service skills, making every client that walks through the door feel comfortable. The client journey is top of Karen’s priority list and she will go out of her way to ensure you have an experience to remember whilst with us.

Having worked on cruise ships for Elemis and some of the very best Spa’s in Sussex, her knowledge and experience in the beauty industry is vast. She shares her passion, enthusiasm and motivation when it comes to running the salon and the team of therapists.

Rachel
Head Receptionist

Rachel heads reception and ensures we give our clients an exceptional customer journey, she’s there to assist in the daily running of the salon and the team. Working alongside the Management team and the first port of call for clients, organising appointments, helping with bookings and giving advice on treatments.

After maternity leave and four children later, Rachel works part-time and juggles family and salon life. Her passion for the beauty industry keeps her coming back for more, and the strong team of therapists definitely keeps her on her toes!

Gemma 1
Skin Expert & Beauty Team Leader

Gemma leads the strong team of beauty therapists, responsible for their training and journey with us in the salon. Gemma is an Expert Therapist in Caci, Elemis and Dermalogica facials and skin care. Her passion is in the advance facials such as Dermapen and Peels where Gemma see’s real results for her clientele. Gemma is dedicated to lead her clients on to the right path when it comes to their skin, giving expert advice, tailor making facial treatment programmes for maximum results.

For a relaxing massage, targeted facial treatments and all things beauty Gemma’s friendly nature and true passion are the perfect combination.

Shai Master
Nail Tech & Lash Expert

Being the salon owner’s daughter Shai has a lot to live up to! Know in the salon as a perfectionist, the way she paints nails and gives such attention to detail its no wonder its difficult to get an appointment with her. She has an extremely loyal client base, coupled with her very pleasant manner and friendly, caring approach client look forward to an exceptional nail service and a great chat.

Shai also loves waxing and is one of our eyelash extension experts, offering amazing lashes and brows with such detailed attention and amazing results.

Alice
Skin Expert & Senior Beauty Therapist

With years of experience Alice came from a prestige Hand Picked Hotel & Spa in Surrey as a Senior Therapist. She brings with her a world of knowledge as an Expert Elemis Therapist and is a real asset to the salon. Alice offers exceptional Elemis face and body treatments and with an in-depth skin consultation you will be certain of receiving maximum results every time.

Alice specialises in massage, having come from a spa where massage is one of the most popular treatments. Using deep pressure to tackle the knots and release tension just in the right places.

If your struggling to find an amazing, thorough therapist to do your intimate waxing, Alice is certainly one to try. She’ll ensure you are comfortable and her speedy techniques will be sure to impress you!

Georgia
Master Nail Tech & Makeup Team Leader

Georgia will bring a smile to your face and certainly make your visit enjoyable. Her passion for nails and toes certainly shows in her treatments and her perfect nail painting skills are what drives clients back! Georgia enjoys acrylic and gel nails, along with waxing and putting the children at ease when it comes to piercing ears.

Passionate about makeup, Georgia leads the team and is responsible for seasonal make up trends, heading up the makeup bar and giving expert tips and advice to clients. You’ll get great advice on the perfect makeup base, enhancing eyebrows, achieving that smoky look. Look out for our makeup events or why not book a consultation or make up lesson to see our range of Jane Iredale mineral make up.

Abi
Master Nail Tech & Beauty Therapist

Probably our longest standing member of staff. Abi is an amazing all-rounder; her main passion is nails and she has worked with celebrities and came over from the previous salon. Described as very caring and genuine, coming back to the salon after maternity leave and two little girls later she must be nuts!

Her perfection in nails and painting, combined with her experience in beauty makes Abi the perfect therapist as she also loves doing eyelash extensions, waxing, massage and facials. Often flittering between being the junior, the manager, the receptionist and a therapist; there’s nothing Abi doesn’t know about salon life!

Kayley
Lash Expert & Makeup Artist

Kayley has many years’ experience and is our very own Lash Queen! Kayley specialises in lash extensions and is often back to back with her regular clientele. If you want Kayley, its best to book in advance. Having worked with top make up brands Kayley is definitely our go-to-girl for special occasion makeup. Threading, intimate waxing and eyebrows are also Kayley’s known favourites, hidden away in her haven she has a great repour with clients and offers a professional service every time.

Natalie
Master Nail Tech & Nail Team Leader

An absolute expert in all things nails! Creating beautiful, natural looking nail extensions with a flawless finish, she has a very loyal clientele and they book three months in advance to guarantee their appointments. We’ve found a truly talented nail technician with Natalie and her passion and enthusiasm proves she is worthy of her position ‘Nail Team Leader’ she is responsible for training the nail team and inspiring them throughout their career with us.

When new colours come in to season and you see new nail art designs, it will come from Natalie’s inspiration and creativity.

Gemma 2
Skin Expert & Senior Beauty Therapist

Gemma has many years’ experience in the beauty industry and had worked with advanced treatments including laser hair removal, Dermapen and advanced facials. Fully trained and qualified by the International Dermal Institute, Gemma is an Dermalogica Expert therapist, giving results driven skin treatments customised to her client’s needs and concerns.

Gemma is a very caring and has such a kind natured approach, her calming nature combined with professional, tailor made skin care and beauty treatments gets clients coming back for more. Gemma’s favourite treatments are the LVL lashes and Dermalogica facials, where she will upgrade you to Caci and Dermapen for amazing results!

Charlotte 2
Beauty Therapist

A bubbly character and a perfectionist when it comes to performing treatments, passionate about beauty and facials. Charlotte loves the Indian Head Massage and the Lava Shell Massage, we’ve had amazing feedback from her clients, she has a steady client base as she is known for her relaxing massages. If you’re looking for total relaxation and to feel de-stressed and pampered be sure to book in for a massage, body scrub or Indian Head massage with Charlotte, you will feel totally invigorated and relaxed with her very healing hands.

Katie
Salon Therapist

The reason our salon is so welcoming and immaculate at all times is down to one of our most important people – Katie. Opening the salon and getting it ready, keeping on top of everything during the busy day and then putting it all to sleep at night time, Katie is an absolute god-send and the girls would be lost without her. On top of everything, its as if the magic fairies have been!

So passionate about beauty and already qualified in manicure and pedicure, we will one day lose an amazing salon junior but in turn gain a truly amazing therapist.

Naila
Senior Beauty Therapist

With years of experience, Naila has has been a therapist at Alexander House, Ockenden Manor and The Chakra Spa. Naila offers exceptional relaxation treatments and specializes in Indian Head Massage, reflexology and all massages including pregnancy.

Fully trained and qualified by Elemis, Naila offers hands on anti-ageing facials or using more advanced techniques with the Dermapen, meeting your concerns and providing maximum results, why not book in for a skin consultation!

Naila is passionate with make up and loves doing Asian bridal or special occasion makeup, she is also a dab hand with the wax pot, specializing in intimate waxing and all threading.

Rochelle
Assistant Manager

Rochelle keeps our therapists highly motivated and delivers outstanding customer service, She brings over 15 years of experience to our salon. Previously a Senior Therapist herself and now assisting with the management of our team, she has a wealth of expertise to share.

Rochelle is passionate about beauty and her enthusiasm and dedication rubs off on the entire team. Her priority is to ensure the clients journey in our salon is a truly memorable one from their very first visit by ensuring everything has been followed to the highest standards. A bubbly lady who will always great you with a warm, welcoming smile!

Laura
Senior Beauty Therapist


Laura has many years’ experience in the beauty industry and had worked with advanced treatments including laser hair removal. Fully trained and qualified in Elemis facials and body treatments, Laura is one of our Senior Therapists, giving results driven skin treatments customized to her client’s needs and concerns.

Lashes are one of Laura’s favorite treatments along with pedicures and nails. She has a very friendly nature and loves sharing her knowledge of food and healthy eating, feeding and looking after the skin from within! as she has a degree in Nutrition

Jodie
Makeup Artist & Beauty Therapist

Passionate about makeup, Jodie is responsible for seasonal make up trends, heading up the makeup bar and giving expert tips and advice to clients. You’ll get great advice on the perfect makeup base, enhancing eyebrows, achieving that smoky look. Look out for our makeup events or why not book a consultation or make up lesson to see our range of Jane Iredale mineral make up.

Jodie loves nails, pedicures and make up and is always happy and willing to share her latest looks and help you achieve great makeup! Having worked with Benefit and Mac Makeup, she has lots of experience and is passionate to share it with you.

Steph
Salon Junior

One of the most important roles in the daily running of the salon, we would be lost without our juniors. Steph is completing her NVQ Level 2 at college as she has a passion for beauty. Meanwhile she is getting the best experience by assisting in the day to day running of the salon, behind the scenes our Junior makes your drinks, serves the Prosecco (most important) ensures the beauty beds and pedicure chairs are set up ready for your treatments.

She multi-tasks and luckily has OCD (only joking) meaning our salon is immaculate and welcoming for the clients every day! This role certainly keeps her on her toes and the therapists would be lost without her!